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Exchanges & Returns

EVERYTHING YOU NEED TO KNOW...    
 
After you’ve received your package, you have 8 days to exchange or return it*.
Small Is Amazing is responsible for all costs (in packages up to 2kg) in case an item is to be returned or exchanged for the first time. In following exchanges, the client will be responsible for those costs (except for quality issues).
 
PORTUGAL
Place the item in its original packaging, without any evidence that it has been used, with the respective price tags and the invoice. By removing the transport document from the original packaging, you’re ensuring that the return will be quickly processed and without any setbacks. If the item(s) you wish to return are small in size, please choose a proportional package. The return/exchange of items from within our national territory should be processed via CTT:
1. The package should be returned to CTT and the recipient address should be: Rua dos Malmequeres, 63, Jardins da Parede – 2775-356 Parede 

 
2. If the package is heavier than 2kg, the items will have to be shipped in separately.
As soon as the item returns to our headquarters, we will proceed more or less within a week (it may take longer during Christmas or in an out-of-stock situation). In case you wish to return the item, shipping costs will not be charged.
You will only be refunded the cost of the item(s) through the same payment method you used (please indicate your IBAN if payment has been made via wire transfer or from an ATM). Money will be returned to the account/card that was used for purchasing. Please note that refunding via credit card/wire transfer can take up to 15 working days, depending on the bank.
 
EUROPEAN UNION, BRASIL, CANADA, USA, SWITZERLAND
The return/exchange of items from any of these countries should be processed via CTT EMS or SEUR (depending on the country):
1. E-mail us at returns@smallisamazing.com, stating the number of your order/invoice and why you wish to return the item. We will get back to you with more information on how to proceed.
 
2. Place the item in its original packaging, without any evidence that it has been used, with the respective price tags and the invoice. If the item(s) you wish to return are small in size, please choose a proportional package. The carrier will contact you later on to pick up the package.
Small Is Amazing is responsible for the transportation costs (if you’re returning an item or exchanging it for the first time) but won’t be held accountable if the item isn’t delivered in case you opt for a transportation method other than our own.
As soon as the item returns to our headquarters, we will proceed more or less within a week. In case you wish to return the item, shipping costs will not be charged.
You will only be refunded the cost of the item(s) through the same payment method you used (please indicate your IBAN if payment has been made via wire transfer). Money will be returned to the account/card that was used for purchasing. Please note that refunding via credit card/wire transfer can take up to 10 working days, depending on the bank.
 
 
*Unfortunately, we don’t accept returns or exchanges on any kind of jewelry, skin care products, underwear, swimsuits, items that have been customized, as well as any other item that has that indication next to its description.